Terms & Conditions

Download Palm Meadows Terms & Conditions

ONLINE BOOKING TERMS & CONDITIONS & PRIVACY POLICY

Refund Policy – (1 to 7 player) Must give at least 24 hours’ notice before your designated tee time. (8 or more players) Must give at least 48 hours’ notice before your designated tee times.

Weather refund policy – Palm Meadows golf course does not refund online payments unless the golf course is officially closed by the superintendent on the day of play.

NB: A surcharge applies to all credit/debit card payments

CONFIRMATION

Successful online bookings will receive an automatic confirmation via email.
No further confirmation is required.
The internet booking system is directly linked to the reservation software, and the customer will only be contacted if a Palm Meadows staff member has a query regarding your booking. If a confirmation email is not received, the customer must check that the email entered is correct. Queries, questions or problems with the Palm Meadows Booking System please telephone 07 55942450. The customer is required as proof of booking to provide the reference number or the credit card used to secure the
booking at the time of registration to the reservations staff.
Palm Meadows reserves the right to alter tee times without notice due to circumstances outside of Palm Meadows’s control. (E.g. lightning, slow play, course renovations).

TEE TIME MODIFICATIONS

Bookings cannot be modified online. Modifications to tee times can be made by calling Golf
Reservations on 07 55942450 with a copy of the original confirmation email. No guarantee can be
given for the requested date/time.
Should the customer wish to modify or change their booking to an alternative time or date, contact
must be made with Palm Meadows 48hrs before the reserved tee time, the customer must speak to
the Golf Operations Manager or delegated proxy on 07 55942450. The Golf Operations Manager will
confirm availability of the new tee time date and time and when modifications cannot be processed
immediately a credit note will be issued.
Should the customer not be able to confirm a re-scheduled tee time, a ‘credit note’ will be provided.
To redeem the ‘credit’ the customer is required to reschedule the tee times at a mutually agreed
time. Credit notes are issued for TEE TIMES ONLY.
Palm Meadows reserves the right to refuse a ‘credit note’ should the customer not provide 48 hours’
notice to a staff member of Palm Meadows
Should a player of a prepaid group tee time become unable to play, golf reservations must be advised
within 48 hours, should 48 hours not be provided, Palm Meadows reserves the right to refuse credit
note for this non played tee time.
You must check in at Golf reservations a minimum of 15-20 minutes before your tee time is due to
start, should you not arrive and register with Golf Reservations you may risk the cancellation of your
tee time, in this event a credit note will not be given.
Balance credit note must be used in full before credit note expiry date, partial credits will not be reissued.
In exceptional circumstances the Golf Operations Manager or delegated proxy may issue refunds.
Refunds will only be paid towards the credit card used to secure the booking. In the event of a refund
the credit card details must be supplied with the corresponding security pin number.
After the confirmation of credit card details, refunds will be issued within 7 working days.
Palm Meadows reserves the right to remove customers from the course if the rules of Palm Meadows
Course have not been adhered to. These rules are consistent with the etiquette outlined by the R&A
in the rules of golf and are monitored by golf operations staff.
All patrons utilising the Palm Meadows golf courses do so under the instruction of the golf operations
staff. Failure to adhere to instructions may result in removal from the golf course.
No refunds will be given in the event that the customer is removed from the course.
In the event that bookings are made in multiples and a player does not show, no refund will be given for the
“no show” player.

PRIVACY POLICY

GENERAL
We recognise that your privacy is very important and we are committed to protecting the personal information we collect from you.
The Privacy Act 1988 (Cth) (‘Privacy Act’) and the National Privacy Principles (‘NPP’s’) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.

We encourage you to check our web site regularly for any updates to this privacy policy.

COLLECTION

Types of information collected:

We may collect and hold personal information about you, that is, information that can identify you, such
as your name, address, other contact details and other information relevant to providing you with the
services you are, or someone else you know is, seeking.

Purpose of collection

Generally, we will collect and use your personal information for one or more of the following reasons:
providing services to you or someone else you know;
processing an application you have made;
acting as your agent if you request us to do so;
undertaking various activities required by law;
providing you with information about other services that we, our related entities and other organisations that we have affiliations with offer, that may be of interest to you;
providing you with promotional information about us, our related entities and other organisations that
we have affiliations with;
facilitating our internal business operations, including the fulfilment of any legal requirements; and
analysing our services and customer needs with a view to developing new and/or improved services.

METHODS OF COLLECTION

Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after
the information has been collected.

FAILURE TO PROVIDE INFORMATION

If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to
provide you, or someone else you know, with the services you, or they, are seeking.

INTERNET USERS

If you access our web site, we may collect additional personal information about you in the form of your IP (Internet Protocol) address and domain name. Also, our web site uses cookies. The main purpose of cookies is to identify users and to prepare
customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you.

We use cookies to monitor usage of our web site and to create a personal record of when you visit our web site and what pages you view so that we may serve you more effectively.

USE AND DISCLOSURE

Generally, we only use and disclose personal information about you for the purposes for which it was
collected (as set out above). Our policy is not to provide mailing lists for direct commercial purposes. We
may however disclose personal information about you to:
Service providers, who assist us in operating our business. These service providers would enforce their
own privacy policy and may not be required to comply with ours; or
Other service providers, who provide the various services you have requested and we have arranged.
These service providers would enforce their own privacy policy and may not be required to comply with
ours; or
A purchaser of the assets and operations of our business, providing those assets and operations are
purchased as a going concern; or
Related entities for the purpose of advising you of special offers and promotions; or
Corporate partners, business associates and other organisations we have strategic business affiliations
or alliances with for the purposes of marketing their products and services to you where we consider
these products and services may be of interest to you; or
Other carefully screened third parties whose products and services we consider may be of interest to
you; or
Government and regulatory authorities and other organisations, as required or authorised by law.
We shall only disclose your information to third parties where that party demonstrates the same level of
commitment to your privacy as Palm Meadows Golf Club does.

If you do not wish to receive direct marketing material from third parties, you are able to withdraw your
consent at any time by notifying us in writing at the address below.

SECURITY

We store your personal information in different ways, including in paper and in electronic form. The
security of your personal information is important to us. We take all reasonable measures to ensure that
your personal information is stored safely to protect it from misuse, loss, unauthorised access,
modification or disclosure, including electronic and physical security measures.

ACCESS

You may access the personal information we hold about you, upon making a written request. We will
endeavour to provide you with access to the information requested within 30 days. We may charge you
a reasonable fee for processing your request.

We may decline a request for access to personal information where the Privacy Act requires us to do so.

If, upon receiving access to your personal information or at any other time, you believe the personal
information we hold about you is inaccurate, incomplete or out of date, please notify us immediately.
We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

LINKS TO OTHER WEB SITES

Our web site may contain links to other web sites. We are not responsible for the privacy practices of
linked web sites and so linked web sites are not subject to our privacy policies and procedures.

FEEDBACK

If you have any queries or concerns about our privacy policy or the way in which we handle your
personal information, please contact us:

Palm Meadows Golf Club
Street address:
Palm Meadows Dr
Carrara
Qld 4211 Australia

Postal address:
P.O.Box 928
Beenleigh
Qld 4207 Australia

Email address: admin@palmmeadows.com.au

Telephone: 07 5594 2450

MORE INFORMATION

For more information about privacy in general, you can visit the Federal Privacy Commissioner’s web
site at www.privacy.gov.au.